Frequently Asked Questions
Explore this section to learn more about our AI chatbots and find answers to your questions.
Its an online platform to handle data collection of inquiry’s & client. A marketing tool which help you to send marketing campaign like WhatsApp, SMS & Email campaigns to your own customers or database and to pingdrip opt in data.You can acess it from any where website through computer or by an mobile application.
Pingdrip is designed for small and medium-sized businesses, sales and marketing teams, and entrepreneurs who want a seamless, tech-free way to collect customer data, share documents, and run targeted SMS, WhatsApp, and Email campaigns—all from web or mobile.
Pingdrip stands out by combining data collection, file sharing, and multichannel messaging—WhatsApp, SMS, and Email—into one simple, easy-to-use platform. Unlike other tools that only send messages, Pingdrip helps you build your own customer database through unique collection links and mobile/web forms. It also gives you access to over 25 million opt-in contacts by city and state to expand your reach. With real-time analytics, smart recommendations, and built-in file sharing, you can create folders and share documents directly with customers. Plus, it’s fully accessible via web and mobile, requires no technical skills, and ensures all data is secure and compliant.
Pingdrip’s unique feature is its all-in-one, opt-in lead-generation and communication platform that combines data collection, multichannel messaging (WhatsApp, SMS, Email), and file sharing under one roof. With a simple shareable URL, teams can instantly capture customer info, store it securely in one address book, and launch targeted campaigns. Plus, users can create folders to share documents directly with customers—who can download or forward them via messaging or email. All of this runs effortlessly on both web and mobile, no technical setup required.
What sets Pingdrip apart is this seamless integration of lead capture, data-driven communication, and real-time document sharing—all in a user-friendly, compliant, and mobile-accessible tool—making it genuinely unique in the market.
You can register as business on pingdrip account with 3 simple steps.
1.Fill basic details like name, Mobile number, email address, business name & select country.
2.Verify your mobile number and email address.
3.Once the registration is done upload to verify your business information will get 14 days free trial with demo credit.
Experiance the platform and buy subscription to continue using platform.
You don’t need any technical skills to use Pingdrip. The platform is designed to be intuitive, with a simple web and mobile interface that walks you through every step—from account setup and unique link generation to data collection, messaging, and file sharing. Everything uses click‑based workflows and clear prompts, so you can start capturing leads and running campaigns effectively without any coding or technical knowledge.
The data collection URL is on top of your dashboard one you login on web portal or app. From their you can copy URL or share to your team member to get customer data for sending WhatsApp SMS and email campaign. The address book is created automatically by system for Inquiry’s and customers.
Yes your team can also collect data from same link.
The data collection process is simple and seamless. Once your account is registered and verified, you'll receive a unique data collection URL on your dashboard. This link can be shared with your team via WhatsApp, SMS, or Email directly from the platform. Anyone with the link—including customers—can open it in a browser without needing to log in. It can also be accessed easily by scanning a QR code. When someone submits their information through the form, the data is automatically saved to your address book. You can then use this collected data to run targeted WhatsApp, SMS, and Email campaigns directly from Pingdrip’s campaign tools.
Pingdrip enables you to run campaigns across three powerful channels :
1. WhatsApp – automate personalized messaging with scheduled sends and real-time engagement analytics.
2. SMS – reach customers instantly with bulk SMS blasts.
3. Email – craft and send email campaigns to your opt-in contacts—all managed from one easy dashboard.
4. RCS Messaging – Upgrade your SMS with rich media, buttons, and branding for Android users, offering a more interactive experience.
You can easily import contacts via a CSV file directly from your dashboard. Just go to the Database Source or Imported Data section and click "Upload Data".
You can access this database directly from the web portal & Mobile application under the “Pingdrip” section. It contains over 25 million verified, opt-in contacts organized by country, state, city, and data count. Each entry includes detailed information to help you identify and target the right audience. This database can be used to run campaigns across WhatsApp, SMS, Email, and RCS messaging—helping you reach new customers with precision and improve your campaign results.
File sharing on Pingdrip is simple, secure, and accessible from both web and mobile applications. It’s designed to help businesses organize and manage documents—such as Word, Excel, PowerPoint, PDFs, and videos—all in one place. With just one click, you can securely share these files with customers via WhatsApp, SMS, Email, and RCS messaging. This feature makes it easy for your team to distribute important documents instantly, anytime they're needed.
Business can share file such as Word, Excel, PowerPoint, PDFs, and videos—all in one place. With just one click, you can securely share these files with customers via WhatsApp, SMS, Email, and RCS messaging.
Yes, you can upload existing customer data using an Excel sheet, or if the data is in physical form, your team can manually enter it through web forms. All submitted information is automatically saved to your address book, making it easy to run targeted campaigns via WhatsApp, SMS, and Email.
Yes, your data is fully secure. We follow industry-standard security practices, including encrypted URLs and SSL protection on all our servers. Additionally, you can connect your Google Drive account to store your own data securely. This feature is available within your existing dashboard for added control and peace of mind.
Yes, you can fully personalize your broadcast messages, including welcome messages, across all platforms—WhatsApp, SMS, Email, and RCS—for a more targeted and engaging customer experience.
Yes, you can track all campaign results directly from your dashboard. Ongoing campaigns are monitored in real time, and completed campaign reports are available for detailed insights. You can also view customer responses through both the web panel and mobile application.
Yes, Pingdrip recommends the best-performing database after you successfully run your first five campaigns. This initial activity helps the system understand your business and audience. Using AI-based algorithms, Pingdrip then identifies and suggests the most relevant and high-converting data to improve your future campaign results.
es, the opt-in database is updated every month based on location, unsubscribes, and user activity. New data is continuously added to ensure you always have fresh, relevant contacts—helping your business grow faster with more effective campaigns.
Opt-in data is collected through legally compliant sources where individuals have willingly shared their contact information for promotional or informational purposes. This includes online forms, partner websites, mobile apps, event registrations, and digital subscriptions. Every entry is verified to ensure users have given consent to receive marketing communications, making the data both reliable and ready for ethical campaign use.
Yes, Pingdrip offers a 14-day free trial. During this period, you can explore all features on both the web and mobile app, register a number, and send test campaigns using test credits to fully experience the system.
Our pricing is simple and transparent. You can visit our Pricing page for detailed plans and options that best suit your business needs.
Yes, you can upgrade or downgrade your plan at any time based on your usage and business needs.
No, opt-in data is not included in the subscription cost. It is available as an add-on and can be purchased separately with any plan.
Yes—Ping Identity applies industry-standard best practices across encryption, access control, monitoring, vulnerability management, and data handling. They isolate customer data, enforce strong authentication, conduct audits and pen‑tests, and tightly manage data deletion. This aligns with security certifications frameworks and gives a robust level of protection for your customer data.
Yes — customers are made aware that their data is being collected. The privacy policy communicates the scope of data collection, legal basis, and user choices in clear, accessible terms.
1.Transparent disclosure: The privacy policy makes it clear what data is collected and how it’s used. 2. Explicit consent: Users agree when they engage with the site/service (e.g., email sign-up, cookies). 3. Opt-out options: Provided for marketing communications and cookie usage.
Yes you get suppport with virious channel. Help Center for documentation and self-service FAQs. - Discord server for community-driven support. - Email support on support@pingdrip.com and Support tickets can be created after login from dashboard.
Yes pingdrip you can use it on dekstop and mobile application on iphone and android.
Yes, you're correct — once your business is verified, platforms like PingDrip allow you to broadcast messages internationally.
File sharing is quick and effortless. Simply select a file and share it with any phone number or email address directly from the web panel or mobile app. Recipients can easily download and view the file using any web browser.
Yes, you can create folders, upload documents, and organize them to streamline your business operations.
Yes, you can share files via WhatsApp, SMS, and email with a single click
Your customers can view and download documents, but they cannot reshare them. Folder sharing is only available for customers created through the admin panel.